I purchased coins, but they have not been credited.

Coins may take up to 72 hours to credit to your wallet.

Due to potential delays in bank payment processing, coin credits to your wallet may take up to 72 hours. If it has been over 72 hours and the coins haven't appeared in your wallet, rest assured that the amount will be refunded to the original payment source (bank account/wallet). Please allow up to 15 working days for the refund to reflect in your bank account/wallet. Your patience is greatly appreciated.